Flexible Options for Every Goal

General Conduct

• Respect all athletes, coaches, and staff members.

• Refrain from disruptive or unsafe behavior at all times.

• Maintain proper hygiene and wear appropriate training attire.

• No food or drinks (except water) allowed on the training floor.

Session Attendance and Punctuality

• Athletes must arrive on time and be prepared to begin their training session promptly.

• Late arrivals may have their session shortened at the coach’s discretion.

• Parents and guardians should pick up their children on time after sessions.

Equipment Usage

• All equipment must be used as instructed by the coaching staff.

• Wipe down equipment after use and return all items to their designated locations.

• Any damage to equipment must be reported immediately to a coach or staff member.

Health and Safety

• Athletes must report any injuries, medical conditions, or limitations before participating in training.

• If an athlete is feeling unwell, they should refrain from attending training sessions to prevent illness from spreading.

• The facility maintains strict emergency procedures and safety protocols for all participants.

Packages & Prepaid Plans

• Discounts are applied for bulk purchases and longer commitments.

Membership and Package Payments

• Payments for memberships or packages must be made in advance.

• Late payments may result in a pause or cancellation of membership.

Athlete Package Refunds and Transfers

• All pre-paid package sessions must be used within 3 calendar months.

• Refunds are not provided for missed or unused sessions.

• Unused sessions or memberships may be transferred to another client within a family with prior approval from SST management.

Adult Membership Holds:

• Members can place their membership on hold for a maximum of 2 months per calendar year with prior notice.

General Policy

• All cancellations require a minimum of 24 hours' notice to avoid a penalty.

• Cancellations made within 24 hours of the scheduled session may be rescheduled within the same week or will otherwise result in the full session fee being charged ($25).

• No-call, no-show absences will automatically be charged the full session fee.

Emergency Considerations

• We understand that emergencies, illnesses, and unforeseen circumstances may arise.

• Athletes or parents are encouraged to communicate any last-minute issues as soon as possible.

• Prepaid sessions may be pushed forward with proper notice to accommodate unavoidable cancellations.

Refunds:

• Monthly Memberships:

• No refunds after the first week of the billing cycle.

• Partial refunds (pro-rated) may be considered for medical reasons with appropriate documentation.

Session Expiration:

• Athlete Packages: Sessions expire 3 months from purchase unless otherwise stated.

• Group Fitness Plans: Sessions are valid for the purchased month only.

Required Waiver

• All athletes (or their guardians if under 18) must sign a liability waiver before participating in training.

• This waiver covers participation in training sessions, the use of gym equipment, and consent for emergency medical treatment if necessary.

Emergency Contacts

• Each athlete must have an up-to-date emergency contact on file.

• As a licensed Medic, the facility operator is permitted to provide immediate first aid and initiate emergency medical care if required.

Photo and Video Permissions

• SST may occasionally feature athletes in training sessions on website and social media platforms for promotional purposes.

• If an athlete or their guardian prefers not to have their image shared, they must notify the facility in writing.

Appropriate Use of Media

• Any use of SST’s name, logo, or footage by athletes or guardians must be approved by SST management.

• The unauthorized recording of training sessions or other athletes is strictly prohibited.